We hope you love your Zhip! And if you have any questions, comments or any problems whatsoever, please call me, Randy Fenton (founder), at (800) 854-3079
and I will take care of you personally.
However, if for any reason you are not satisfied with your Zhip, we offer a 100% SATISFACTION MONEY-BACK GUARANTEE. Simply return your Zhip to us and we will refund your entire purchase price (please note that expedited shipping fees from FedEx Ground and FedEx 2nd Day cannot be refunded).
IMPORTANT: Please make sure to return ALL the components of the SurfShelf:
- Zhip product
- Back Plate
- All instructions
- Original Packaging including box and inner PET tray
.
Also, please include a short note telling us why you are returning the Zhip as this information is super important in helping us to improve our future products. Finally, please make sure to include the name that was on the original order and to allow up to 4 weeks for the refund to be completed.
Your satisfaction is our #1 priority!
Please send returns to:
RANDEM JOE
2361 Rosecrans Ave
Suite 336
El Segundo, CA 90245
